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Continue Shopping1. ORDER CUT-OFF TIME & SHIPPING POLICY PROCESSING
All orders received before our daily cut-off of 5:00 PM EST (Eastern Standard Time, New York, GMT-05:00) are queued for fulfillment on the same business day.
Orders finalized after 5:00 PM EST, or placed over weekends and designated national holidays, commence processing on the subsequent business day.
2. ORDER HANDLING & PACKAGING TIME
Every order undergoes strict quality inspection, custom protective packaging, and carrier dispatch within 1–2 business days (Monday to Friday).
During high-volume seasonal campaigns or holiday peak periods, handling times may occasionally reach the outer 2 business-day window. You will always be notified promptly via email if any unexpected delay occurs.
3. TRANSIT TIME & ESTIMATED TOTAL DELIVERY
Once picked up and scanned by our carrier partners, transit across the contiguous United States takes approximately 3–4 business days (Monday to Friday).
Consequently, your total estimated delivery time from moment of order confirmation to your doorstep is 4–6 business days.
- Order Processing & Handling: 1–2 business days (Mon–Fri)
- Carrier Transit & Doorstep Delivery: 3–4 business days (Mon–Fri)
- Total Estimated Turnaround: 4–6 business days nationwide
4. SHIPPING POLICY: USA AVAILABILITY & DESTINATIONS
Pheuw Store currently delivers exclusively to physical residential and commercial addresses within the United States.
Important Notice: Orders placed with international shipping destinations outside the United States cannot be fulfilled by our domestic logistics hubs. Any non-US orders will be automatically canceled with an immediate 100% refund to your original payment method.
5. SHIPPING RATES, TAXES & 100% FREE DELIVERY
As guaranteed under our transparent shipping policy, we provide straightforward pricing with zero hidden surcharges:
- 100% Free Shipping: We provide free standard shipping across all US orders with no minimum spending threshold. Always Free
- All Duties & Taxes Included: All applicable local sales taxes, port duties, and freight fees are included directly in the item price displayed at checkout.
- Zero Surprise Charges: You will never be asked to pay additional handling or customs fees upon parcel handover.
6. REAL-TIME ORDER TRACKING & CARRIERS
As soon as our fulfillment team generates your shipping label, an automated confirmation email containing your unique carrier tracking number is sent to your registered email address.
Please allow 12–24 hours from receipt of the tracking email for the carrier system (USPS, FedEx, or UPS) to update scan coordinates online.
You can easily input your tracking number into our built-in order tracking system to check current whereabouts and scheduled arrival times.
7. SHIPPING POLICY FREQUENTLY ASKED QUESTIONS (FAQ)
What is the official Pheuw Store shipping policy on delivery times?
Shipping takes approximately 4–6 business days total. This comprises 1–2 business days of handling time (Monday–Friday) and 3–4 business days in transit across the United States.
What is the daily order cut-off time for same-day processing?
Our order cut-off time is 5:00 PM EST (New York time, GMT-05:00). Orders placed before this time begin fulfillment on the same business day.
Does your shipping policy guarantee 100% free delivery on all orders?
Yes. Shipping is 100% Free on all orders delivered within the United States. There are no minimum order thresholds, handling surcharges, or hidden fees.
Which shipping carriers do you use?
We partner with tier-1 logistics carriers including USPS, FedEx, and UPS to ensure fast and reliable nationwide fulfillment.
Do you ship internationally outside the USA?
Currently, we ship exclusively to addresses within the United States. Any orders placed with international delivery addresses will be canceled and refunded immediately.
How do I track my order status?
As soon as your package ships, you will receive an automated dispatch email containing your tracking number and a direct carrier tracking link.
8. CUSTOMER SERVICE & COMPANY INFORMATION
Company Name: Pheuw LIMITED
Company Registration Number: 77133905
Registered Corporate Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong 999077, Hong Kong SAR China
Direct Support Email: contact@pheuw.com
USA Customer Care Telephone: +1 302 578 4673
Customer Service Operating Hours (EST – USA):
• Monday to Friday: 8:00 AM – 6:00 PM EST
• Saturday and Sunday: 10:00 AM – 4:00 PM EST
We guarantee a response to all customer inquiries within 24 hours. If you have any questions regarding this shipping policy, order timelines, or tracking, please feel free to contact us anytime.